Appointments

Our appointment system will allow patients extra time with our clinicians. Appointments will be booked for 20 minutes with our nursing team, and for 15 minutes with our GP. If you need any additional services such as a translator, please let our reception staff know when you book your appointment and this will be arranged for you.

Your first appointment at The RLC Surgery will include a new patient check which will take around 30 minutes. More information on this check can be found here.

Patients will initially be seen by our highly skilled nursing team. Our nurses have undergone additional training and will be able to meet most health needs including prescribing and referrals. This team will be fully supported at all times by a GP.

Long appointments

If you have a more than one concern to discuss with your GP please inform the receptionist who will be able to book you in for a longer appointment if needed.

Urgent Appointments

Will be available to you with special consideration given to babies and young children.

To ensure that the practice is convenient and accessible to all patients, a range of consultation methods are available.

Telephone Advice

If you have a problem which you feel can be dealt with over the telephone please contact the receptionist who will arrange this for you.

We offer telephone consultations for at least two hours every day, and questions can be put to clinical staff via email with a guaranteed 4 hour response time.

Appointment Cancellations

If you are unable to keep an appointment please let us know in good time so that we may offer it to somebody else.

You may contact us in the usual way to cancel appointments.

Home Visits

If possible please try to telephone reception before 10:30 if you require a home visit.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.

You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.